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SHIPPING & PROCESSING
All products are handmade or carefully prepared for your order. Orders are typically processed within 2–5 business days. Once shipped, tracking information will be provided when available. Delivery times may vary depending on your location, holidays, and shipping carrier. We carefully package our candles, soaps, and other products to help ensure they arrive safely. Damaged or Incorrect Orders If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can help resolve the issue.
REFUNDS & REPLACEMENTS
Due to the nature of our handmade products, we do not accept returns on used candles, opened bath products, or other used merchandise. However, your satisfaction matters to us. If you receive a damaged, defective, or incorrect item, we will review the issue and offer an appropriate replacement or refund. Custom Orders Custom and personalized orders are final sale once production has begun, except when an item arrives damaged, defective, or incorrect. Questions? We’re happy to help! If you have questions about an order, please contact us. Email: bottomlinecandles@yahoo.com Phone: (432) 232-9714