Shipping & Refund Policy

We are committed to providing a smooth and reliable shopping experience from the moment your order is placed to the moment it arrives.

Shipping

Orders are typically processed within 2–5 business days. Once your order has shipped, you will receive tracking information so you can follow its journey to your door.

Shipping times may vary depending on your location, holidays, or carrier delays. We carefully package each candle to help ensure it arrives safely.

Damaged or Incorrect Orders

If your order arrives damaged or if you received the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can make it right as quickly as possible.

Refunds & Replacements

Because our candles are handcrafted and personal care is taken with every order, we do not accept returns on used candles or opened products.

However, your satisfaction matters to us. If there is an issue with your purchase, please reach out. We gladly offer replacements or refunds for damaged, defective, or incorrect items when reported within 7 days of delivery.

Custom Orders

Custom or personalized orders are final sale and cannot be returned or refunded once production has begun.

Questions

If you have any questions about your order, shipping, or products, please contact us anytime. We are always happy to help.